Frequently Asked Questions

FAQ

Little Shop of Hammocks is closed August 2 – 14 for holidays. If you place an order during this time that’s groovy however there is limited email / wifi coverage so replies will be limited. Thank-you

Estimated Lead time on New Orders : New Orders approx 8-9 weeks
This is an estimate and will be updated as things change

The Boreal Trail hike was amazing. The 6 day hike turned out to be around 4.5 days. We made great time and had a blast. You can check out the blogs here:  Devon Howton’s Site

Little Shop of Hammocks is a Custom Shop. What this means is that I don’t stock premade items (unless it’s listed specifically as such) Each order is hand made here in my shop by myself in the order it’s received.  To be precise, if I get an accessory order or a small hammock order in there and I have an hour left in a working day I may start the small order and finish it when the time allocates small portions. It’s efficient and keeps things flowing well. Make sure you are aware of the lead times. 

  • Order Returns or Cancellations will be subject to a 20% restocking fee.  (On unused / new items) 
  • Special items such as printed hammocks/quilts cannot be returned.
  • Any specialty cut items cannot be returned (accessories / rope etc.)

**When you get your package be careful opening it. Don’t use a box cutter or sharp knife. It might take a few more seconds but it may save you from cutting your gear!

I had a conversation with the guys at Hang Your Own Hang Podcast! Check it out and learn a bit more about me: https://www.hyohpodcast.com/littleshop/

How does the shipping work? Seems the flat rate is more expensive than it should be?

  • With custom items it’s almost impossible to set up an automatic postage checker since weights and sizes differ.
  • Flat rate works for 95% of the orders, in fact most orders are more (when you are buying quilts to be shipped across country.) 
  • In the event that it’s less I will refund you the difference via the method of payment.
  • Small items that can be shipped letter mail (i.e. ridgelines or small pieces) will be if they can. Often it’s a 2$ stamp and envelope.

What’s the deal with your quilts? They seem heavier, more down and lets face it, a bit more expensive than some I see on the internet. What’s going on?

  • The down used in my quilts is sourced and produced here in Canada. Not brought in from China.
  • You get more down in my quilts.
  • Comfort rated for temperatures.
  • Stitching/sewing is top notch.
  • Closed baffle/cell design. Down stays where is should be.
  • Made in Canada by myself, not outsourced to China or someone who doesn’t have an invested interest in the product.

Pad / Quilt straps and attachments.

  • The loops on the quilts loop over top of the attachment points on the straps. There is supposed to be some give / ease of release so you can get out quickly if needed. However if you would like them a bit more secure on the attachment points simply use a tiny hair elastic on the grosgrain loops to cinch up to the points. Makes it easy and lightweight. 
  • Keep the emails coming if you have questions.

FAQ – Contact info: littleshopofhammocks@gmail.com

  • E-Transfers can be sent to the above address. Email separately with the E-transfer password.
  • Location: I am located in Saskatoon, Saskatchewan Canada
  • Phone number : 306-477-9478  Please leave a message and your email if I can’t get to the phone at that time.
    • If you don’t leave a message I will not return your call. I get a lot of telemarketing calls which I will not answer.
  • Online Store hours are Monday – Friday 9-4:30 Central Time (approx).  I do check emails when I can but cannot promise an email response over the weekends or during holidays. 
  • Prices are in Canadian $
  • Any information gathered from you during the ordering process is only for fulfilling your orders. Phone numbers are used only if I need to contact you in regards to your order and also for the shipping of the item.  Meaning I won’t sell it to anyone. It’s private.
  • At Little Shop of Hammocks every effort is made that all pictures, colors etc are as accurate as possible. We try to update the website in a timely manner. We also reserve the right to change specifications, models etc without notice.

PAYMENT

Currently for international orders I only accept PayPal. You can use your credit card through PayPal once your setup.

Within Canada, at the Check-Out there is an option to use E-Transfer (send money through your online banking via email). Simply send the amount through your online bank, email me and once it arrives I will update the order as paid.  Some people don’t care for PayPal and this is an option around that.

You, Safety and Your Gear. ( terms and conditions)

  • Please be careful using your hammock.
  • You are responsible for maintenance of your gear and it is subject to wear and tear. Taking care of it will extend its life and enjoyment as well as your own.
  • Using gear from Little Shop of Hammocks means that you agree to acknowledge and accept all responsibility of the risks of Hanging / Hammocking and hold Little Shop of Hammocks harmless, and indemnify and protect them against all liability arising from from activities using our gear. You accept sole responsibility for your actions.
  • Don’t hang higher than you are willing to fall. This is important.  Make sure anything below the hammock which could create safety concerns is removed. Rocks, logs etc. (clear them out of the way.) 
  • Do not fall prey to the pretty pictures on Social Media and think it’s an awesome idea to set up a hammock over a waterfall or on the side of a cliff.  It’s a plain stupid idea. Protect yourself.
  • Dogs, cats, animals in general will puncture hammock material and make a mess of your bugnetting and lightweight quilt fabric. As will knives, keys and sharps objects that have in your pockets or carrying into your hammock with you. This is not normal wear and tear. Just a warning.
  • Treat your zippers with care. Yanking on them, opening / pushing against them with your foot is never advised. When closing your zipper take care to not catch the bug net/mesh in the zipper. Zippers are a general wear and tear item so take care of them. (not covered under any warranty)

Goose and Duck Down

All down used in Little Shop of Hammocks  Toaster Quilts are responsibly sourced. Down from the USA is RDS certified and from Canada – Downmark Quality Assurance (source is registered). For more information please go to
http://downmark.com/consumer_information/down_feather_quality.htm
http://featherind.com/about-us/company-policy/

Currently using Canadian Hutterite White Goose Down for the Premium quilts and  800FP Hutterite White Duck Down for the classic quilts.

  • Differences:
    • The 900FP will pack down smaller than the Duck down available
    • A tad bit lighter than the 800
    • Duck Down may have a slight smell when wet.
  • Non-treated down : I have transitioned away from treated down. I was finding it was lofting poorly compared to the non-treated. Even though the treated was more resistant to moisture it eventually wetted out. Remember, down has some natural water-resistant qualities so it can handle some humidity and moisture normally. Treat it good and it will keep you warm!
  • You will see some smaller down particles come through any material. The lighter the material gets, the more you will see it.  It comes through in clothing articles like jackets and you will see it come through quilt material regardless of the IDFL labs scoring.

Care of your Down Quilts : Treat your quilt with care and you will get many years use out of it. Always air them out after use. If you are on a multi-day hike spread them out on your tent or over the hammock (TQ’s) UQ’s get more air flow hanging under the hammock but still need airing. So if your taking a lunch break and it’s sunny spread them out.

      • Your quilts are made with some of the lightest weight fabrics available so special care is required to prevent any damage to them. If you fail to follow these instructions you can damage your quilts severely.
      • I don’t recommend washing machines, that being said if you are going to use them only use front loading washing machines on delicate setting.
      • Use proper down detergent only (Use less rather than more. It doesn’t take much detergent to do the job)
      • Hand wash in a large basin or tub with warm water. Gently push the air out of the quilt in the water and knead the quilt allowing the water to saturate the down. Then a minimal amount of kneading, pushing the water through the material. Drain the tub and knead out the water. Do no wring or whip the quilt around. This can damage the quilt. Fill the tub with fresh water and repeat to flush the detergent out. Repeat until the water is clear and not cloudy.
  • Do not move the quilt around while saturated with water. It’s too heavy and the internal baffles can be easily damaged this way. You can use towels to aid in the moisture removal.
  • Drying:
    • Never hang a wet/soaked down item on a line. Lay it on a drying rack so it’s supported while heavy. Drying outside in dry air with air movement works great.
    • Once the quilt is fairly dry you can move it to the dryer with tennis balls. Only use Fluff / No Heat setting. Minimal heat can cause hot spots in your dryer and melt the fabric. NO HEAT. The tennis balls will help break up the clumps of down. It may take 3-4 hours to dry a quilt.
    • Once the quilt is dry you will need to shift down around with gentle hand pushes.
    • Do not Dry Clean.
    • Store loose in a large breathable bag. Do not store in the stuff sack.

RETURNS

I don’t allow returns on items unless there is a defect in manufacturing which I will correct. If you have any questions please contact me before ordering to make sure you get all the information needed. You are responsible for caring and maintenance of your gear. It is a given that UL gear is a compromise between weight and durability. The lighter the fabric the more fragile it is compared to a heavier alternative. Any gear that has been used beyond these limitations or through improper care will not be warrantied. 

As mentioned zippers are a normal wear and tear item. Taking care of them will extend the product life.

Repairs: Contact me if you have damaged your items. It maybe possible to fix at a minimal or no charge (depending on the circumstance)

As all the items are custom order / builds:

  • Order Returns or Cancellations will be subject to a 20% restocking fee.  (On unused / new items) 
  • Special items such as printed hammocks/quilts cannot be returned.
  • Any specialty cut items cannot be returned (accessories / rope etc.)

QUESTIONS

If you have questions on the items email me.